This era of electronic governance has the potential to address the
impediments before the framework of Indian administration and to eventually end
the lethargic state of affairs infected by the bureau pathologies of red-tapism
and corruption. No doubt we have taken some affirmative action but a lot needs
to be done!
India is
today the second most populous country in the world and on its way to reach the
apex soon. This would be a victory which we would not celebrate as it is the
beacon of our incapacity to control the exponential rise of our population and
the symbol of the coming jeopardy across all domains of human life. Whatsoever
be the volume of the citizenship, the government needs to provide certain
essential services catering to the needs and aspirations of its people. It
becomes a difficult task when the national boundary spans a colossal area and
when it represents around 17.5 percent of the world population. As a result,
more infrastructure, more human resources and optimal utilization of the
resources is required. To add to this, India is a heterogeneous society with
numerous ethnicities representing a rainbow of aspirations. Ergo, amidst all
these challenges, governance is obstructed with proportionate impediments and
only e-Governance can address all these concerns in a fast, efficient and
effective manner.
Governance
is the exercise of authority over the socio-economic resources of a country in
line with the policy objectives formulated by the government of the land. And
e-Governance is the use of Information and Communication Technology (ICT) to
facilitate governance. This governance is not only carried out by the State but
also by various other non-State actors like NGOs, Civil Society Organizations
(CSOs) and other interest groups representing various sections of the
population. In a country of the magnitude of India, it is not a choice but an
imperative that the non-State actors also participate in the process of
governance. But as voluntarism is still a novelty in India, most of the
governance is carried out by the government itself. And when government
institutions interact with other entities on the electronic forums, we refer to
it as e-Government.
As per
recent statistics, the overall teledensity of India is nearing 80 per cent
which is a remarkable achievement given the ephemeral time period in which this
fete has been achieved. More encouraging than this is the fact that the rural
teledensity is also rising exponentially as a result of the mushrooming of service providers after the opening up of
telecom sector. Moreover, the number of broadband subscribers has exceeded 15
million depicting the growing awareness among the people of the importance of
getting wired to the world of the internet. This encouraging statistics offer
us an opportunity to overhaul our governance infrastructure by providing as
many services possible by the means of electronic media. In a positive move,
the present government drafted the Electronic Delivery of Services Bill, but
that is still to see the light of the day.
To
understand the relevance and urgency of e-Governance, we need to visualize it
as an avenue for the government to facilitate Good Governance. Good Governance
was conceptualized by the World Bank which characterized it as governance which
is consensus oriented, accountable, transparent, participatory, responsible,
responsive and one which facilitates rule of law. All these features can be
best guaranteed and achieved by the help of e-Governance as it would unable the
government to provide them faster and efficiently.
One of
the most conspicuous and instrumental step taken by India towards providing
e-Governance is the conceptualization and the ongoing implementation of the
National e-Governance Plan (NeGP). The vision of this endeavor is to make all
services available via electronic media and this came up as a recommendation of
the 2nd Administrative Reforms Commission (ARC). This recommendation was given shape by the
Department of Information technology in partnership with the Department of
Administrative Reforms. It comprises of 27 mission mode projects having various
objectives including the creation of several Common Service Centers (CSCs) ,
State Wide Area Networks (SWANs) and State Date Centers (SDCs). These
institutions would create a framework for the electronic delivery of services
and that prototype would be replicated across all the departments and
government institutions. Given the large
volume of government institutions, it might be a tedious task, but the cornerstones
have surely been laid for a promising future of e-Governance.
Creating
a unifying thread of e-Governance might be a gigantic task but various states
have themselves taken initiatives in this regard instead of just waiting for
the union government to consolidate all its efforts. There are various examples
of e-Governance across India – e-SLA in Delhi, Gyandoot in Madhya Pradesh,
e-SEVA in Andhra Pradesh, Bhulekh in Gujarat, FRIENDS in Kerala etc. These
states have become a role model in the field of electronic delivery and are
collaborating with the other states to incubate similar initiatives in the rest
of the states. This has benefitted the states in two ways – the people are
getting better delivery of services and the revenues received by the State
departments are on the up. Moreover, with the ease of service delivery, the
trust deficit between the people and the state governments is automatically
bridged. These electronic forums also facilitate better people participation
and thus strengthen the democratic fabric of our country.
Lately
there have been numerous cases of corruption, graft and embezzlement unearthed
from every nook and corner of our country.
Interestingly, e-Governance is also a remedy for the pathology of
corruption. In an organization where all actions and transactions are
quantified and collated, the extent of administrative discretion can be reduced
to a great extent thus restricting the avenues for rent-seeking behavior by our
government institutions. Moreover as all
the information is out in the open and accessible to the people of this
country, this would facilitate transparency and accountability. The
availability of information to the higher echelons of bureaucracy would
facilitate better decision-making which was previously eclipsed by red-tapism
and formalism. This would be extremely useful to further expand the utility of
Right to Information which has already bought a revolution of transparency in
the governance of our country.
Another
major problem which can be addressed by this IT revolution is the provision of
services in the rural areas of the country still comprising of 60 per cent of
our population. The idea of Village Resource Centres (VRCs) which would provide
electronic services to all nearby villages is revolutionary in itself. These
areas do not usually have the human resources to dispense educational and
medical services to the local inhabitants. This can be taken care of by the
provision of tele-medicine and tele-education services. Thus, the human
resources of the urban areas who are often unwilling to relocate themselves in
rural areas can be utilized to cater to the needs of the backwards areas. This
e-Governance would also lead to the inclusion of these left-out sections from
the process of development.
From a
futuristic point, the era of m-Governance stands next in line where the State
would utilize the high teledensity of the country to gather information and to
dispense relevant information and services to the citizens of the country. As
most people would be having a mobile device, the government institutions can
directly reach them for the provision of services. An ongoing project called
“Dr.SMS” in Kerala is an excellent example of m-Governance where people can
obtain any health related information via SMS services. Many States also
provides weather information to the farmers via SMS services in order to aid
them in their agricultural activities. All these initiatives promise a
forthcoming era of m-Governance.
The
mission mode implementation of the Unique Identification (UID) is a key to link
all the electronic services into one thread. This would allow the government to
uniquely indentify the citizens and to transfer the benefits to weaker sections
by the scheme of Direct Benefits Transfers (DBT). All these initiatives have
huge potential to address the current problems of India but at the same time we
need to be aware of the dangers as well.
This IT revolution has also given rise to Cyber Crimes, Cyber thefts,
Identity thefts and numerous novel avenues of money laundering. To tackle these
vagaries of e-Governance we currently do not have regulatory mechanisms and
infrastructure. The government recognizing this has conceptualized various
organizations like Computer Emergency Response Team of India (CERT-IN) but they
are still in their infancy and lack sophistication of operation. The road to
e-India presents a plethora of innovative solutions but first we need to create
check posts to safeguard them and take every e-step with utter caution!
Published in
http://www.pardesipulse.com/flipbooks/December-2013/december-2013.html
Published in
http://www.pardesipulse.com/flipbooks/December-2013/december-2013.html